Privacy policy

Version: 12 October 2026

Precispin, a trade name of Eligo BV (Dwarsstraat 10, 3920 Lommel, Belgium, VAT BE0825.285.403), operates this store and website at precispin.com, including all related information, content, features, tools, products and services (the "Services"). The Services are powered by Shopify. This Privacy Policy describes how we collect, use and disclose your personal information when you visit, use or make a purchase using the Services, or otherwise communicate with us. Eligo BV is the data controller of your personal information under the General Data Protection Regulation (GDPR). If there is a conflict between our Terms of Service and this Privacy Policy, this Privacy Policy controls with respect to personal information.

Personal information we collect or process

"Personal information" means information that identifies or can reasonably be linked to you or another person. Depending on how you interact with the Services, we may collect:

Contact details: name, company name, billing and shipping address, phone number and email address.
Business details: company name and VAT number, including the result of the VAT number check in the EU VIES system.
Financial information: payment method, transaction details and payment confirmation. Card details are processed by our payment providers; we do not store full card numbers.
Account information: username, password, preferences and settings.
Transaction information: items you view, add to your cart, purchase, return or cancel, and your past orders and quote requests.
Communications with us: the content of emails, contact-form messages, quote requests and withdrawal notices.
Device and usage information: device, browser and network information, IP address, and how and when you use the Services, collected through cookies and similar technologies.

Sources

We collect personal information directly from you, automatically through the Services (including cookies), and from our service providers when they process information on our behalf.

How we use your personal information, and our legal bases

To provide the Services and fulfil orders (performance of a contract): processing payments and orders, shipping, returns and withdrawals, quotes, and managing your account.
To meet legal obligations (legal obligation): invoicing, VAT and accounting records, VAT number validation, and responding to lawful requests from authorities.
Security and fraud prevention (legitimate interest): protecting the shop, our customers and our payments.
Communicating with you (performance of a contract / legitimate interest): customer support and order updates.
Marketing (consent, or legitimate interest for existing customers where the law allows): sending newsletters or offers by email. You can unsubscribe at any time using the link in each email.
Analytics and improvement (consent where required for cookies, otherwise legitimate interest): understanding how the Services are used so we can improve them.

How we disclose personal information

We share personal information only where necessary, with:

Shopify and other service providers who process data on our behalf (hosting, payment processing, fraud prevention, email, analytics, IT support, accounting);
carriers, to deliver your order;
our accountant and public authorities (such as the tax authorities) where required by law;
third parties when you ask us to or consent to it;
a buyer or successor in connection with a business transaction such as a merger or sale, or where needed to establish, exercise or defend legal claims.

We do not sell your personal information.

Relationship with Shopify

The Services are hosted by Shopify, which collects and processes personal information about your access to and use of the Services in order to provide and improve the Services. Where Shopify uses information for its own enhanced features, Shopify is responsible for that processing. To learn more, see the Shopify Consumer Privacy Policy and the Shopify Privacy Portal.

Cookies

We use cookies that are strictly necessary for the shop to work (such as the cart and checkout). Analytics and marketing cookies are only placed with your consent, which you can give or withdraw at any time through the cookie banner.

Retention

We keep personal information only as long as necessary for the purposes above. Invoices and accounting records are kept for the period required by Belgian law (currently 10 years). Account data is kept while your account is active. Marketing data is kept until you unsubscribe.

Security

We take appropriate technical and organisational measures to protect your personal information, but no system is perfectly secure. Please do not send sensitive information to us through unsecured channels.

Children

The Services are not intended for children, and we do not knowingly collect personal information about children. If you believe a child has provided us with personal information, contact us and we will delete it.

International transfers

Some of our service providers, including Shopify, may process personal information outside the European Economic Area. Where this happens, we rely on an adequacy decision of the European Commission or on recognised safeguards such as the European Commission's Standard Contractual Clauses.

Your rights

Under the GDPR, you have the right to access, correct or delete your personal information, to restrict or object to its processing, to data portability, and to withdraw consent at any time (without affecting processing before withdrawal). You can also object at any time to direct marketing. To exercise your rights, email info@precispin.com. We may need to verify your identity, and we will respond within one month. We will not discriminate against you for exercising your rights.

Complaints

If you have a complaint about how we process your personal information, please contact us first. You also have the right to lodge a complaint with a data protection authority. In Belgium this is the Data Protection Authority (Gegevensbeschermingsautoriteit / Autorité de protection des données), Drukpersstraat 35, 1000 Brussels, www.dataprotectionauthority.be; you may also contact the authority in your own EU country.